Q: What payment methods are available?
A: Sailracing.com accept all cards connected to VISA, Mastercard and Eurocard. Paypal world wide. Invoice service with KLARNA is available for Swedish customers only. Sail Racing Gift Voucher. Pay with Sail Racing Gift Voucher by entering you code in the “promotional code” box.
Business Customers paying with Invoice. This payment option requires that you already have a active customer number at Sail Racing. Invoice will be sent to the address connected to the customer number. If you wish to create a customer number at Sail Racing please call +46 31 93 98 00.
Q: How will my order be delivered?
A: All orders in Sweden will be delivered by Posten AB. For other countries orders will be delivered by DPD. After we have shipped from our wearhouse, you will receive an email containing a tracking number of your package. For deliverys in Sweden please visit http://www.posten.se. For other European members state please visit http://www.dpd.com. Please be aware that, while your shipment has been processed and dispatched, it will take several hours before your number will register in the website.
Q: Why are the items in my order without VAT?
A: Items in your order that designated for shipment to countries outside the European Union is not subject to VAT. Your order may be subject to taxes (VAT), customs duties and fees levied by the destination country (Import Fees). A separate invoice will be sent to the buyer from our distribution partner UPS.
Q: I´m not sure of which size to buy. Do you have a size guide?
A: Yes, in our Size Guide you will find our Size Chart that helps you to indicate right size. You can find the Size Guide on every product detail page.
Q: I would like to buy a jacket in size Small, but that size is faded?
A: All data shown on product level, are data in connection with Sail Racing warehouse. Only sizes that are highlighted are available from our warehouse. When we receive new deliveries of a product to the warehouse or if a product is sold out, the data might change. The status “Coming Soon” is a indication that a product will be available on sailracing.com within 2-6 weeks. The status “Sold Out” means that the products is no longer in stock.
Q: I´m lookin for a product that is sold out. Will this be available again?
A: Some of our items are basic styles and will be re-ordered and therefor available again. Please watch out for our newsletter or contact us at email@example.com for more info.
Q: What kind of technical materials are used in your products?
A: In the product details of every single product you will find a fabric logo. Click the logo to find more information about all our technical materials.
Q: I have recieved goods that I would like to return or exchange. How do you handle this?
A: That´s no problem. On the page footer, you will find a “Return Form” that we would like you to fill in and send to us, before you can exchange or return a product. Please read more in our Terms and Conditions.
Q: How shall I wash my product?
A: At the inside of the product, you will find a small label with washing instructions.
Q: How can I contact you?
A: You are always welcome to send us an email to firstname.lastname@example.org