SAIL RACING

Frequently Asked Questions


Below you will find answers to our most frequently asked questions.

When will my order be shipped?

Orders placed before 15:00 CET on weekdays will normally be shipped the same day. For orders placed after 15:00 CET, the order will be shipped the next coming weekday.

As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

Please note that Norwegian orders needs to be placed before 12:00 CET to be shipped the same day.

How can I track my order?

As soon as your order has been shipped from us, you will receive a delivery confirmation by email together with a tracking number to trace your order.

To track your shipment, please use the tracking number in the e-mail and visit the carriers website. Usually your package will be delivered within a few days.

If you have trouble tracking your order, please contact us at [email protected] and we will help you further!

What size should I choose?

To find the right size for you, have a look at our Size Guide which contains a size chart to help you indicate what size to choose. You can find the Size Guide on every product detail page.

For most products you can also read in the technical information if the product fits true to size or if we recommend to size up or down.

If you still would feel unsure of which size to choose, contact us and we will be happy to help you!

What is your return policy?

You have the right to return or exchange one or several products in your order within 30 days from when the purchase was made.

We offer exchanges to another size or colour free of charge but for returns for refund we will deduct a return fee on the repayment.

To read more about our return policy and fill in the return form, please visit our Exchanges and Returns page.

I have not received my reference number for my return. What do I do?

After you have filled in the return form, we will get back to you with a confirmation email and a reference number within 48 hours (Monday to Friday).

If you still have not received your reference number after 48 hours, please contact us at [email protected] and we will help you further!

I have items from more than one order that I want to return. Can I return them in one parcel?

Yes, if you have products from more than one order that you would like to return you can return them in the same package.

Please fill in our return form and write in the comment section what products and orders you would like to return. We will get back to you with the reference numbers and further return instructions.

I have returned my order. When will I be refunded or receive the new product?

We will refund or send you the new product as soon as our warehouse has handled your return. We always aim to process the refund within 5 days after the return has been delivered.

After submitting your return to the freight forwarder, it may take a few days up to a week before the return comes back to us. You can always track the parcel with the tracking number advised on the submission receipt.

If your parcel seems to be delivered to us, but you still have not been refunded or received the new product – feel free to get in touch.

Contact us at [email protected] and we will help you further.

The product I want is sold out, when will it be restocked?

Most of our items are basic styles and will be re-ordered and therefore available again in the near future. Some products are however seasonal or limited edition and might not be restocked again.

If you wish to know when or if a specific product will be restocked again, you can always contact us at [email protected] and we will help you with your product inquiry!

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